Soft Hand Bag

All prices quoted on this website are accurate at the time of publication, are quoted in GBP (pounds sterling). If your order is for delivery within the European Union (EU), all prices charged are inclusive of UK Value Added Tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then no VAT will be charged. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

We want you to be delighted with your purchase, so if you are not completely happy, you must notify us (by email) within 14 days. You must then arrange delivery of the item, so that we receive it within 28 days (of you having received it) for a full refund of the purchase price or exchange - provided that the item is returned in original condition.
To clarify:

To return an item, you must first notify us by email, at sales@therugshoptw.co.uk within 14 days of receiving your item.
We must then receive your item within 28 days of the date you received it.
Pack the item securely, and send it to us with the delivery note. It is advisable that you use a trackable delivery service and insure the goods for the full purchase price. Please note that you will be responsible for the costs of returning the goods to us unless an error was made on our behalf or the goods arrived damaged. As soon as we receive the returned goods, we will refund the price paid for that item.
Our address for returns is:

The Rug Shop of Tunbridge Wells, 2 Nevill Street, Tunbridge Wells, Kent, TN2 5TT.