Opening times Monday - Saturday: 9am - 5:30pm

Registered in England: 08063450 | VAT Number: 138019129 | Terms and Conditions |

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Shop Address:
Unit 1 Pantiles House
2 Nevill Street
Tunbridge Wells

TN2 5TT

London Address:
Unit 3 Propeller Way
London 

NW4 4BW

Rug & Carpet Cleaning

As we continue to face unprecedented changes due to Covid-19, the health and wellbeing of all our customers and employees remains our utmost priority.
In light of this, and in doing what we can to reduce the spread of the corona virus we have taken the decision to close our (physical) store from 23 March 2020, until further notice.

 

1. We are continuing to work behind the scenes with our online shop, which is open as normal*:

www.therugshoptw.co.uk
2. Our telephone and email system is in place as normal*:
01892 614 444 and sales@therugshoptw.co.uk
3. Our cleaning and repairs facility is operating*:
Customers that have items with us for cleaning and/or repairing – please rest assured that these will be processed in the usual timeframe. We will be in touch with you when they are ready, to discuss when you would like it delivered.
New cleaning and repair enquiries: please contact us by telephone or email.

We are very sorry for the inconvenience and hoping you all remain safe and well at this time.

* Whilst meeting the constraints of government guidelines, social distancing and safe operation.

The Rug Shop of Tunbridge wells is a highly specialised rug, kilim and carpet cleaning company. We deal with Oriental, Chinese, Indian, Afghan and Persian rugs and carpets of both wool and silk construction. Our specialist rug cleaning service utilises the full immersion wash method of rug cleaning. This is the best way to have any rug or carpet. cleaned. The full immersion wash we use is especially effective for cleaning Oriental, Persian, Afghan, Indian, Turkish, Pakistani and Chinese rugs & carpets. Since our establishment, our facility has been upgraded and improved regularly. Our techniques, facilities and equipment employ a mix of traditional method, harnessed to modern application. We are based in Tunbridge Wells on the border of Kent and East Sussex and are able to arrange for the collection and delivery of rugs of any size from all over the U.K. 

 

Rug Cleaning Process

The deep cleaning method we use is known as a ‘Persian Wash’, which is a full water immersion system used in the native rug weaving nations. Generally, your cleaned rug is returned to you in 10 – 14 days, however please let us know if you require a more urgent job as we may be able to accommodate this. We are happy to collect your rug and help to get it out from under any furniture that may be in the way. You are also welcome to bring it to us yourself if you prefer. Our process of specialist cleaning involves the following steps:

 

Dust Removal Stage

The rug is placed in a large tumbling machine to gently massage dust, grit, pet hair, moth and insect eggs out of the pile.

Stain Treatment Stage

Any stains are treated to aid in removal. If they are recent they will generally be removed altogether, else the appearance may be reduced.

Rug Washing Stage

The rug is submerged in our Persian bath and thoroughly scrubbed front and back several times with specialist shampoo and conditioner.

Water Removal Stage

Most of the water is removed in one of our three centrifuges, each specially designed for different types of rugs of all sizes.

Rug Drying Stage

The rest of the drying process takes place in our humidity controlled drying room. No heat is used, allowing total water removal and shape retention.

 

Visit Our Rug Cleaning Facilities

We wish to invite all of our customers to visit our rug cleaning & restoration facilities in person to see for yourself our expert rug & carpet cleaning process. None of our cleaning & repair work is carried out by a third party, and we make sure that each rug is given the care it needs. Make an appointment and visit us today.

 

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Rug Underlay/Anti - Slip

Underlay is Important for a variety of reasons. Over time, hand knotted rugs can lose their shape and become stretched due to foot fall​. Underlay helps to minimise the degree of stretching that occurs with regular traffic, therefore, the shape of the rug is maintained. Underlay helps to keep the rug in place and prevents slippage. We stock the best Underlay which works on all types of flooring

Recommendations

 

Carpets and rugs should be professionally cleaned every two or three years. Regular hoovering is essential and helps to reduce the build up of dust and grit within the foundation of the rug. Regular inspection of rugs and carpets is very important to check for any moth activity – particularly those regions that are hidden beneath furniture. If unchecked moth damage can seriously hurt  your rug and can be expensive to repair.

 

Advice

 

We strongly advise against the use of normal steam cleaning and surface cleansing. These methods do not extract the accumulated particles at the foundation of the rug. During such methods, the superficial addition of moisture and fluids results in the particles forming a solid mass. This causes weakening of the fibres, and in the long term damage to both the pile and foundation of your rug.