Rug Cleaning & Restoration

The Rug Shop of Tunbridge Wells provides a professional, highly specialised rug cleaning and restoration service. Our traditional Persian washing system is able to clean any Oriental, Persian,  Afghan, Turkish, Indian and Chinese pieces. We're also able to clean Shaggy pile rugs, silk rugs, hand-knotted rugs, antique rugs, tufted rugs and machine made rugs. Our custom built cleaning facilities are large enough to clean rugs and carpets of any size. If you need help bringing your rug too us for cleaning, let us know, so we can arrange to have it collected, cleaned and delivered back to you. If your rug has been damaged or been worn away over the years we also provide professional rug, carpet and kilim repair and restoration service. Our highly trained repairers and restorers are able to repair fringes, selvedges, rips, tears and holes in any handmade rug, carpet or kilim. If large parts of your handmade rug is missing due moth damage or general wear and tear - we'll be able to fully restore them to their former glory. Whether your rug is new or antique and has been damaged; we are able to repair it. We have years of experience repairing and restoring many types of Oriental rugs and Carpets including: Persian, Afghan, Indian, Turkish, Pakistani, Chinese, Nepalese and Tibetan rugs. We also have experience restoring European pieces and tapestries. Click on the link below and fill out our form to get a free cleaning & restoration quote.


See What Our Customers Say About Us

Rug Cleaning Process


The deep cleaning method we use is known as a ‘Persian Wash’, which is a full water immersion system used in the native rug weaving nations. Generally, your cleaned rug is returned to you in 10 – 14 days, however please let us know if you require a more urgent job as we may be able to accommodate this. We are happy to collect your rug and help to get it out from under any furniture that may be in the way. You are also welcome to bring it to us yourself if you prefer. Our process of specialist cleaning involves the following steps:

Dust Removal Stage

The rug is placed in a large tumbling machine to gently massage dust, grit, pet hair, moth and insect eggs out of the pile.

Stain Treatment Stage

Any stains are treated to aid in removal. If they are recent they will generally be removed altogether, else the appearance may be reduced.

Rug Washing Stage

The rug is submerged in our Persian bath and thoroughly scrubbed front and back several times with specialist shampoo and conditioner.

Water Removal Stage

Most of the water is removed in one of our three centrifuges, each specially designed for different types of rugs of all sizes.

Rug Drying Stage

The rest of the drying process takes place in our humidity controlled drying room. No heat is used, allowing total water removal and shape retention.

Fringe repair of rugs and carpets​

General wear can cause damage to the fringes. Fringes are the weft threads of the foundation of the rug or carpet, so worn fringes can cause the rug to literally unravel over time. Three options are available in this case, depending on the degree of damage. We can apply ‘stop-end’ thread to halt any further damage. The fringes themselves can then be trimmed or re-built. Alternatively, a few warp threads can be removed to neaten up the edge of the carpet, and a new ‘stop-end thread’ is added. Finally, if damage is more severe and some of the pile itself is affected we can re-build the end. This is done by reinstating warp and weft threads, interpret the existing pattern and adding further knots to re-pile the new foundation threads.​​

Selvedge (or side cord) repair of rugs and carpets


The sides of the rug (selvedge) can be worn, which can result in warp threads being depleted. We can re-bind and secure these selvedges (side cords) to tidy the rug, Securing the edges  prevent further damage. 

Splits, tears and hole repair

We can repair any holes, splits and tears in your rug and carpet by reinstating the foundation threads, then matching the existing pattern and adding new knots to the foundation. Moth damage can cause loss of pile. We repair these threadbare regions by matching the existing pattern and adding new knots to the foundation.


  •  Get in touch - either email or call us

  • Using some photographs we can give you an indication of what work may be required. [Depending on the nature of the work required, sometimes a photograph is enough to give a full quote.]

  •  You can bring it to us, or should you prefer, we will arrange a time with you to collect your rug.

  • Our technicians will then carry out a thorough visual assessment. To ensure a thorough analysis we strongly recommend having the rug cleaned first.

  • We then propose a course of action - this typically gives the customer two or more options. Each option is provided with a full description of what work will be undertaken, and a quote for each aspect.

  • Once your rug is ready, we will get in touch for pick up or arrange delivery. 

At any stage you are welcome to attend our workshop for a free consultation.

Before & After Rug Cleaning

Full Restoration of Oriental Rugs


How to Look After Your Rug

  • Carpets and rugs should be professionally cleaned every two or three years. 

  • Regular hoovering is essential and helps to reduce the build up of dust and grit within the foundation of the rug. 

  • Regular inspection of rugs and carpets is very important to check for any moth activity – particularly those regions that are hidden beneath furniture. If unchecked moth damage can seriously hurt  your rug and can be expensive to repair.

  • We strongly advise against the use of normal steam cleaning and surface cleansing. These methods do not extract the accumulated particles at the foundation of the rug. During such methods, the superficial addition of moisture and fluids results in the particles forming a solid mass. This causes weakening of the fibres, and in the long term damage to both the pile and foundation of your rug.

  • If tea, coffee, wine or anything else that leaves stains is spilled on your rug; contact us as soon as possible, and we will be able to remove the stain.

  • We strongly advise the use of underlay to prevent slippage and the eventual stretching of your rug.

  • We recommend having any damaged areas on your rug repaired or secured to prevent against further damage. 

  • We recommend rotating your rug every six months to avoid uneven wear and fading from direct sunlight.


Underlay is Important for a variety of reasons. Over time, hand knotted rugs can lose their shape and become stretched due to foot fall​. Underlay helps to minimise the degree of stretching that occurs with regular traffic, therefore, the shape of the rug is maintained. Underlay helps to keep the rug in place and prevents slippage. We stock the best Underlay which works on all types of flooring

Rug Underlay/Anti - Slip

  • Facebook
  • Twitter
  • YouTube
  • Pinterest
  • Instagram - Grey Circle

Shop Address:
Unit 1 Pantiles House
2 Nevill Street
Tunbridge Wells


London Address:
Unit 3 Propeller Way


Opening times Monday - Saturday: 9am - 5:30pm

Registered in England: 08063450 | VAT Number: 138019129 | Terms and Conditions |

© 2012 - 2020 The Rug Shop of Tunbridge Wells. All Rights Reserved.