Rug Cleaning Team Photo
Rug Cleaning Team Photo

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The Rug Shop of Tunbridge Wells rug cleaning facility
The Rug Shop of Tunbridge Wells rug cleaning facility

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"The Rug Shop of Tunbridge Wells" Rug Cleaning Team
"The Rug Shop of Tunbridge Wells" Rug Cleaning Team

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Rug Cleaning Team Photo
Rug Cleaning Team Photo

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Rug Cleaning & Restoration

The Rug Shop of Tunbridge Wells is a highly specialised rug, kilim and carpet cleaning company, based in Kent & East Sussex. We deal with Oriental, Chinese, Indian, Afghan and Persian rugs and carpets of both wool and silk construction. The specialist rug cleaning process we use is known as a 'Persian Wash'. This rug cleaning process uses a range of steps, which are key in the thorough cleaning we provide. These include: rug tumbling for removal of grit, dust and any insect eggs; full water immersion and specialist cleaning products; stain removal treatment to aid the removal of any stains such as red wine. This cleaning is the best way to help restore your rug or carpet to its former glory. We also have many years of experience in the restoration and repair of rugs and carpets of all origins - including Persian, Oriental, Indian, Turkish, Afghan and Chinese. Our Portfolio of work includes the repair and restoration of antique, semi-antique and more recent hand-knotted rugs and carpets. Our technical team are third generation craftsmen, versed in all aspects of the industry and trained to very high standards under the supervision of our head technician. Since our establishment, our facility has been upgraded and improved regularly. Our techniques, facilities and equipment employ a mix of traditional method, harnessed to modern application.


Our Rug Cleaning Process

The deep cleaning method we use is known as a ‘Persian Wash’, which is a full water immersion system used in the native rug weaving nations. Our process of specialist cleaning involves the following steps:

Dust Removal Stage

The rug is placed in a large tumbling machine to gently massage dust, grit, pet hair, moth and insect eggs out of the pile.

Cleaning Process Illustration(New).png

Stain Treatment Stage

Any stains are treated to aid in removal. If they are recent they will generally be removed altogether, else the appearance may be reduced. We frequently remove stains caused by red wine, animal urine, tea and coffee.

Rug Washing Stage

The rug is submerged in our Persian bath and thoroughly scrubbed front and back several times with specialist shampoo and conditioner.

Water Removal Stage

Most of the water is removed in one of our three centrifuges, each specially designed for different types of rugs of all sizes.

Rug Drying Stage

The rest of the drying process takes place in our humidity controlled drying room. No heat is used, allowing total water removal and shape retention.

Finishing Stage

The fringes are neatened, and a final check is carried out. Rugs are carefully inspected for quality control purposes.


Your Details

Use our form to generate a quote for cleaning/repairing your rug(s). You can request a collection or bring your rug(s) straight to us at our address in Tunbridge Wells, or our cleaning facility in London

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Job Details


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*Collection / Delivery price based on post-code

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Underlay Price:

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1.   Email or call us for a no obligation, free quote. Your quote is based on the dimensions of the,              so it is helpful to have this information handy;


2.   You can drop your rug at our Showroom in Tunbridge Wells, or should you prefer we will                     arrange a time to collect your rug;


3.   Your rug is fully insured when it is in our care;


4.   Once your rug is ready, we will get in touch to arrange its return – we are happy to deliver it              to you, or for you to collect it from us;


5.    For payment we accept card and cash or, via bank transfer.


Generally, your cleaned rug is returned to you in 10 – 14 days, however please let us know if you require a more urgent job as we may be able to accommodate this. We are happy to collect your rug and help to get it out from under any furniture that may be in the way. You are also welcome to bring it to us yourself if you prefer. 

How To Book Our Specialist Services For Rug Cleaning


We are highly trained specialist repairers and restorers of all hand knotted rugs and carpets, including Oriental, Turkish, Chinese, Indian, Afghan and Persian. Hand knotted rugs are built on a network of interwoven threads (known as the warp and weft). Pile is knotted on to this warp and weft foundation. Our portfolio of restoration work includes some extremely rare and valuable pieces that have been neglected and deteriorated. These pieces are often unique and irreplaceable - it is possible and economically pragmatic to have such pieces restored to their former glory. We have undertaken multiple larger restoration projects where part of the rug is lost through wear or other damage.

Rug and Carpet Restoration

Fringe Repair of Rugs and Carpets​

General use can cause damage to the fringes. Fringes are the weft threads of the foundation of the rug or carpet, so worn fringes can cause the rug to literally unravel over time.


Three options are available in this case, depending on the degree of damage:


a)   We can apply ‘stop-end’ thread to halt any further damage. The fringes themselves can then           be trimmed or re-built;

b)   Alternatively, a few warp threads can be removed to neaten up the edge of the carpet, and a           new ‘stop-end thread’ is added;

c)   Finally, if damage is more severe and some of the pile itself is affected we can re-build the                 end. This is done by reinstating warp and weft threads, interpret the existing pattern and                 adding further knots to re-pile the new foundation threads.​​


Selvedge Repairs 

The sides of the rug (selvedge) can become worn, which can result in warp threads being depleted. We can re-bind and secure these selvedges (side cords) – in securing the edges further damage is prevented. In addition the sides are neatened and provide a renewed look.


We can repair any holes and tears in your rug and carpet by reinstating the foundation threads, then matching the existing pattern and adding new knots to the foundation. 


Moth damage can cause loss of pile. We repair these threadbare regions by matching the existing pattern and adding new knots to the foundation.

Restoration of Holes and Moth Damage

  •  Get in touch - either email or call us

  • Using some photographs we can give you an indication of what work may be required. [Depending on the nature of the work required, sometimes a photograph is enough to give a full quote.]

  •  You can bring it to us, or should you prefer, we will arrange a time with you to collect your rug.

  • Our technicians will then carry out a thorough visual assessment. To ensure a thorough analysis we strongly recommend having the rug cleaned first.

  • We then propose a course of action - this typically gives the customer two or more options. Each option is provided with a full description of what work will be undertaken, and a quote for each aspect.

  • Once your rug is ready, we will get in touch for pick up or arrange delivery. 

At any stage you are welcome to attend our workshop for a free consultation.

How To Book Our Expert Rug Repair Services


Why is it Important to Have Your Rug Repaired?

Protect your investment

·         With rug and carpet prices constantly increasing, repair becomes economically                                       advantageous.

·         Some rugs and carpets are collectible and will increase in value if kept in good condition.

Enjoying your rugs and carpets in the future

·         Dealing with repairs as early as possible allows a more complete restoration.

·         Your rug will last for generations if cared for properly.

·         Repairing will bring your rug back to condition and prevent further deterioration.

·         Our expert restorers have skills and knowledge accrued over generations that allow them               to deal with each rug’s individual character.

How to Look After Your Rug

Carpets and rugs should be professionally cleaned every two or three years. 


Regular hoovering is essential and helps to reduce the build up of dust and grit within the foundation of the rug. 


Regular inspection of rugs and carpets is very important to check for any moth activity – particularly those regions that are hidden beneath furniture. If unchecked moth damage can seriously hurt  your rug and can be expensive to repair.


We strongly advise against the use of normal steam cleaning and surface cleansing. These methods do not extract the accumulated particles at the foundation of the rug. During such methods, the superficial addition of moisture and fluids results in the particles forming a solid mass. This causes weakening of the fibres, and in the long term damage to both the pile and foundation of your rug.


If tea, coffee, wine or anything else that leaves stains is spilled on your rug; contact us as soon as possible, and we will be able to remove the stain.


We strongly advise the use of underlay to prevent slippage and the eventual stretching of your rug.


We recommend having any damaged areas on your rug repaired or secured to prevent against further damage. 


We recommend rotating your rug every six months to avoid uneven wear and fading from direct sunlight.


Rugs Underlay

Underlay/Anti-slip for rugs

We stock the best and cheapest underlay specifically designed for both hard flooring (i.e. wood, tiles, stone) and rugs on top of fitted carpet.


Underlay is recommended for a variety of reasons:

·         Over time, hand knotted rugs can lose their shape and become stretched due to foot fall.                     Underlay helps to minimise the degree of stretching that occurs with regular traffic,                   therefore, the shape of the rug is maintained;

·         Underlay enhances the feeling of luxury;

·         Rugs and carpets can 'migrate' (due to footfall). The movement between the carpet and the               floor creates friction. The friction, over time, causes wear to the knots on the underside of                 the carpet - underlay is designed to stop this migration;


Our underlay is the best on the market:

Leaves no residue

Designed for use on floors with underfloor heating

Suitable for a wide range of floor types: laminate, parquet, stone floor, ceramic tiles, cork and PVC flooring

Contains no plasticiser and toxin free

Suitable for handwashing and machine washable (up to 30°C)

100% polyester fleece

Weight: 260g/m2

Thickness: 3.5mm