Terms & Conditions

These Terms and Conditions of Trading ('Agreement') apply to all online sales between The Rug Shop of Tunbridge Wells Limited and the Customer ('you/your') in relation to all sales of goods and services.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - either by telephone on +44 (0)1892 614 444, by email at sales@therugshoptw.co.uk or by post (to our store in Tunbridge Wells).
Prices and availability of goods are subject to change without notice.

RECEIPT OF ORDER CONFIRMATION

You will receive an order receipt confirmation email after placing an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact sales@therugshoptw.co.uk - we will investigate and confirm that your order has been placed successfully.

PRODUCT DESCRIPTION

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

PRODUCT SIZE AND COLOUR

All of our products are handmade, and rugs can vary in size by up to 10cm in width or length from the size shown. By placing an order via this website, you confirm your understanding and acceptance of this.

STOCK AVAILABILITY

We endeavour to keep our online shop up-to-date with items currently in stock. However, occasionally an item will be out of stock and if this is the case this will normally be highlighted in your shopping basket.

DELIVERY TIMES AND CHARGES

Deliveries to mainland UK addresses are free of charge and we aim to dispatch within 3 working days (Monday to Friday).

RETURNS POLICY

We want you to be delighted with your purchase, so if you are not completely happy, you must notify us (by email) within 14 days. You must then arrange delivery of the item, so that we receive it within 28 days (of you having received it) for a full refund of the purchase price or exchange - provided that the item is returned in original condition.
To clarify:

To return an item, you must first notify us by email, at sales@therugshoptw.co.uk within 14 days of receiving your item.
We must then receive your item within 28 days of the date you received it.
Pack the item securely, and send it to us with the delivery note. It is advisable that you use a trackable delivery service and insure the goods for the full purchase price. Please note that you will be responsible for the costs of returning the goods to us unless an error was made on our behalf or the goods arrived damaged. As soon as we receive the returned goods, we will refund the price paid for that item.
Our address for returns is:

The Rug Shop of Tunbridge Wells, 2 Nevill Street, Tunbridge Wells, Kent, TN2 5TT.

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in GBP (pounds sterling). If your order is for delivery within the European Union (EU), all prices charged are inclusive of UK Value Added Tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then no VAT will be charged. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.