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Expert Rug Cleaning
and Restoration

Get your rug looking its finest at The Rug Shop TW. We offer a comprehensive cleaning service and a suite of rug repair options ranging from minor repairs to complete restoration. We have many years of experience cleaning and restoring rugs and carpets of all origins - including Persian, Oriental, Indian, Turkish, Afghan and Chinese. ​ We clean and repair rugs, kilim, Aubusson and tapestry of wool and silk construction. Our portfolio of work includes the cleaning and restoration of antique, semi-antique, and more recent hand-knotted rugs, carpets and kilim. ​ Our technical team is led by our head technician, a third-generation craftsman. Each of our technical team is trained to a very high standard by our head technician, and they are versed in all aspects of the industry. Since our establishment, our facility has been upgraded and improved regularly. ​Our techniques, facilities and equipment employ a mix of the traditional method harnessed to modern applications.

Our Rug Cleaning Process:

The deep cleaning method we use is known as a ‘Persian Wash’, which is a full water immersion system used in the native rug weaving nations. Our process of specialist rug cleaning involves the following steps:

Before & After

Before and After

We believe that our results speak for themselves, so browse our galleries below to see the dramatic transformation that our cleaning and restoration can effect in your rug.

Get a Quote

Get a Quote

Use our form to instantly generate a quote. Enter the dimensions of your rug and select any additional services (e.g. repairs). If you have more than one rug, simply click the "Add Rug" and repeat. You can then have the quote emailed to you, or request a collection by clicking the buttons at the bottom of the form.

Rug 1:

Dimensions

Additional Options

Add Underlay?

Fringe Repairs

Selvedge (Long Side) Repairs

Price Breakdown

Cleaning Price: £60.00

Collection & Delivery Price:

SubTotal Price: £60.00

Vat Price: £12.00

Total Price: £72.00

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Total Price

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Subtotal: £60.00

VAT: £12.00

Total: £72.00

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Our Repair Services

The two main repair services we offer are repairs to the Fringes of a rug, and repairs to the long sides (Selvedge) of the rug. These are priced per metre and you can get a quote for this using our calculator above. We can also conduct more complex repairs, from securing minor damage to rebuilding whole areas of the rug. These are priced on a case by case basis after an assessment by our expert technicians

Repairs
Rug Fringe Repair From The Rug Shop of Tunbridge Wells
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Fringe Repairs

The fringes of a rug are the tail ends of the "warp threads", which run the length of the rug and form part of the foundation. If these are damaged, we can simply remove some of the pile to expose more of the thread and trim away the tatty end for a neat and secure finish.

Fringe Repair
Selvedge Repair of a Persian Rug from The Rug Shop of Tunbridge Wells
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Selvedge Repairs

The long sides of a rug are bound with tight piping around a strong "Selvedge Cord". If this is worn away, the rug is vulnerable to more serious damage to the middle of the rug. We can replace the selvedge cord and redo the piping to create a robust edge that will help keep the centre of the rug safe from further damage.

Selvedge Repair

Complex Repairs

Most of the complex repairs that we undertake involve reconstructing sections of the rug in the same manner as they were originally made. We choose materials that match the rest of the rug as closely as possible, even going so far as to use antique wool from older rugs in some cases. The result is a near seamless repair that can bring your treasured rug back from the brink of ruin. We offer a range of other solutions for extensively damaged rugs and can generally give you a number of options ranging in complexity and expense. To get a quote, simply send us some photos of the damage along with the dimensions of the rug, and our technicians will get back to you with their assessment.

Complex Repairs

Frequently Asked Questions:

How does cleaning benefit my rug?

Cleaning is essential for keeping your rug looking and feeling as good as possible. Over time, rugs accumulate dust and other particles deep in the foundation. This increases friction between the knots, accelerating wear-and-tear, as well as dulling the colours and reducing the softness of the fibres. Depending on use, we recommend professional cleaning every 2 - 3 years.

How do I book?

Get a quote by entering the dimensions of your rug into the form above. Select any repair options or additional services like underlay. For multiple rugs, click "Add Rug" and repeat. If you would like us to collect and deliver your rug, use the "Request Collection" button and we will get in touch to arrange for it to be collected. Alternatively, you can bring it to our shop yourself. Our address and opening hours can be found at the bottom of the page. It is not necessary to book an appointment.

How long does the process take?

About one to two weeks, depending on size and drying time. If you require a speedier turn-around, do let us know and we will try our best to accommodate you

Will stains be removed?

Generally, recent stains (up to 2 weeks old) will be fully removed. Depending on the nature of older stains, we will attempt to at least reduce their appearance.

How do I pay?

We can either take a card payment on collection, or send you an invoice to be paid by bank-transfer prior to delivery

Can my rug be repaired without cleaning?

Before we conduct repairs, it is essential that we clean the rug. Over time, dust and grit will accumulate in the foundation that is impossible to work around effectively. Residues on the fibres must also be washed out, as they will make the material brittle and unmalleable.

Do you only clean Persian Rugs?

Our process is suitable for almost all rugs and floor coverings, not just Persian rugs. It is not suitable for animal-hide rugs, however.

How are my rugs insured?

Your rugs are fully insured against loss or damage. We are proud to say that we have never needed to claim on this policy

Is my rug worth cleaning?

This is mostly subjective. If you want to continue using your rug and extend its life-span, while keeping it looking and feeling its best, the answer is yes​!

I have another question

If you can't see your question here, you are more than welcome to contact us by phone or email: sales@therugshoptw.co.uk | 01892 614 444
FAQ
Our Team

Our Team

Our technical team is trained to an exceptional level by our head technician, who is a third-generation craftsman. We have a wealth of experience in all aspects of rug cleaning and restoration, and we've cleaned and restored thousands of rugs just like yours. Our team specializes in repairing and restoring hand-knotted rugs and carpets, including Oriental, Turkish, Chinese, Indian, Afghan, and Persian varieties. With our extensive knowledge and expertise, you can trust us to handle your rug with care and precision.

Team Photo.jpg
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